Subscription and Cancellation Policy

Automatic renewal — please read first

• The CQ Athletics Coach Portal is an automatically renewing annual subscription.
• Coach Portal access costs $299 per year, plus applicable tax.
• Unless the subscription is cancelled, Stripe may charge the payment method associated with the subscription for the next annual period, including any applicable tax.
• If you do not want the next annual period, cancel before the renewal is processed.

What the subscription includes

• Each annual subscription includes up to 30 completed athlete assessments during that subscription period.
• One coach account may manage multiple teams within the account's allowance.
• A renewed annual period begins again with the allowance the subscription was purchased under, and a subscription bought under an earlier offer keeps that earlier allowance.
• Assessment allowances do not roll over into another access period unless CQ Athletics expressly states otherwise.

Additional athlete capacity

• A 20-athlete capacity pack costs $99, plus applicable tax.
• Capacity packs are one-time purchases and do not renew separately.
• A pack applies only to the subscription period in which it is purchased and does not change the subscription end date.
• Unused added places expire at the end of that period.
• An active annual subscription is required to purchase a pack.

How places are counted

• A completed assessment counts as one place for that subscription period.
• When an athlete begins an assessment, one available place is temporarily reserved while that assessment is in progress.
• When the assessment is completed, that reservation becomes counted usage exactly once.
• If a reservation expires or is released, the place returns to the available allowance.
• Completed assessments, assessments in progress, and places currently available are shown in the Coach Portal.

Cancelling a renewal

• A coach may cancel automatic renewal at any time from the Subscription page, using Manage Subscription and Payments.
• Cancellation stops future renewal. It normally does not immediately remove access.
• The customer keeps access through the existing paid-through date, unless the payment is refunded, disputed, or reversed, or access is ended for a separate authorized reason.
• Cancellation does not delete completed assessments, profiles, reports, or historical records.
• Capacity packs do not need to be cancelled, because they are one-time purchases.

Cancellation is not a refund

• Cancelling a renewal, ending portal access, and issuing a refund are three separate things.
• Cancellation does not automatically generate a refund and does not reverse a charge already processed.
• Refund requests are governed by the separate Refund Policy, which allows a full refund within five days of purchase while the purchased access remains unused.
• The five-day window is exactly 120 hours after the original successful payment timestamp recorded by Stripe. A request submitted exactly at the 120-hour deadline is still eligible; a request submitted after that deadline is outside the standard refund window.
• Cancellation help and refund requests can be sent to info@cqathletics.com.

Tax

• Sales tax is calculated by Stripe from the customer's applicable location and the tax treatment of the product purchased.
• Tax is shown separately from the product price at checkout and is added to the amount charged.

Failed renewals

• Stripe may retry a failed renewal.
• CQ Athletics may permit temporary continued access while payment recovery is in progress, up to a maximum of 21 days from the first failed-renewal condition.
• Access may end earlier if the subscription is finally reported as cancelled or unpaid.
• Recovering the payment does not reset assessment usage for the period.
• A failed renewal does not by itself delete coach or athlete data.

Changes to price or terms

• CQ Athletics may change subscription pricing or terms for a future renewal.
• Any change applies to future periods and does not shorten a period already paid for.
• Notice will be provided where required, through a method reasonably associated with the account.
• A customer may cancel before the affected renewal.

How access is activated

• Access is activated only after Stripe confirms the payment to CQ Athletics directly.
• Returning to the site after checkout does not by itself start, renew, cancel, or refund access.

Questions

Customer, billing, cancellation, and refund questions: info@cqathletics.com