Refund Policy

When a full refund may be issued

• CQ Athletics may issue a full refund when the request is submitted within five days of purchase, and the purchased access remains unused.
• The five-day window is exactly 120 hours after the original successful payment timestamp recorded by Stripe. A request submitted exactly at the 120-hour deadline is still eligible; a request submitted after that deadline is outside the standard refund window.
• Both conditions must be met. Requests are reviewed against these rules; a refund is not automatic.
• Refund requests should be sent to info@cqathletics.com from the account that made the purchase.

What counts as unused — annual Coach Portal

• Purchased access is no longer unused if any of these has happened during the purchased period:
• An assessment invitation has been created or sent.
• An assessment place has been reserved.
• An assessment has been completed or otherwise consumed.
• A paid Team Profile, Leadership Guide, or other paid report has been generated.
• Purchased assessment capacity has otherwise been used.

What does not make a purchase nonrefundable

• None of the following, on its own, makes a purchase nonrefundable:
• Signing in to the Coach Portal.
• Accepting an invitation or creating the portal password.
• Viewing sample content.
• Creating a team with no athlete activity.

Additional athlete packs

• A 20-athlete pack may be refunded within five days of purchase while none of its added places have been used or reserved.
• A refunded pack removes exactly the capacity that purchase added and does not change the subscription dates.

Individual athlete assessment

• The individual assessment is a one-time purchase of $14.99 plus applicable tax. The five-day (120-hour) unused-access rule applies to the annual Coach Portal subscription and does not apply to an individual profile after delivery.
• The purchase is final once the personalized Athlete View and Parent View are unlocked and delivered.
• Duplicate charges, confirmed billing errors, failed delivery, and refunds required by law are still corrected.
• If a payment succeeds but the profile cannot be unlocked because of a CQ Athletics system failure, CQ Athletics restores delivery or issues a refund.
• An unsuccessful or abandoned payment creates no purchase and unlocks nothing.
• Access from a purchase ends when a refund is finalized or a payment dispute is opened, and the private profile, parent, and share links created from it stop working at that moment.
• Saved answers, results, and administrative history are preserved, not deleted.
• If a dispute is later resolved in favor of the purchase, access can be restored by CQ Athletics.

After the window, or after access has been used

• No prorated or partial refund is provided after the five-day (120-hour) window, or after paid access has been used.
• Cancelling a renewal is not a refund request, and cancellation does not create a refund.

Always corrected

• Duplicate charges and confirmed billing errors will be corrected.
• Refunds required by applicable law remain available.
• Unauthorized transactions and payment disputes are reviewed with Stripe.

What an approved refund includes

• An approved refund includes the sales tax calculated for the refunded amount.
• The refund is returned through Stripe to the original payment method where that is supported, and the timing depends in part on Stripe and the card issuer.
• Payment processing fees are not returned to the customer unless Stripe actually returns them.

What an approved refund does to access

• Paid access associated with a refunded purchase ends when the refund is finalized.
• A refund does not delete completed assessments, results, profiles, reports, or audit records; historical material remains available in the read-only way the application supports.
• New invitations, assessment starts, and paid report generation require a valid access period.

Questions

Customer, billing, cancellation, and refund questions: info@cqathletics.com